Frequently Asked Questions
Short answers when something’s unclear.
Getting started
How do I create a workspace?
First login asks you to create one or join an existing org. Name it something recognizable (usually your company name). If your team already has a workspace, get an invite from an admin instead.
Can multiple people share a workspace?
Yes: that’s the point. Admins invite others from Settings → Workspace → Members. Everyone sees the same integrations, scans, and metrics.
I used email signup but want Google now. Do I lose data?
No, as long as the email matches. The accounts merge automatically.
Onboarding
Do the three steps have to be done in order?
Yes the first time: save each step before the next one opens. You can edit completed steps later from the sidebar.
I can’t install the GitHub App myself.
Ask a GitHub org owner to install it for you (Integrations setup guide). You’ll see “connected” once they’re done.
Is the HR org chart CSV required?
No. It helps team filters in Insights but onboarding completes without it.
Agentic Foundation
How long does a scan take?
Usually 5–15 minutes for normal repos. Huge monorepos can take longer; the dashboard shows progress.
How often do repos re-scan?
About every 24 hours automatically. Manual re-scan anytime from Agentic Foundation.
Why is confidence low on a dimension?
We didn’t find much evidence either way: e.g. no test files means shaky test-coverage signal. Adding the missing pieces raises confidence and often the score.
A criterion says N/A: is that bad?
No. It doesn’t apply to this repo (a docs-only repo doesn’t need a Dockerfile). N/A items don’t count against you.
What does Blocked mean?
We couldn’t verify that check at scan time, often because evidence lives outside the repo (Terraform in another project) or a GitHub API call failed. It counts as not met until you re-scan with reachable evidence. It’s not the same as N/A.
My score dropped after a re-scan.
New gaps showed up: deleted files, rubric updates, or something that wasn’t visible last time. Check the AI Resolution Hub for fresh items.
Insights
How far back does data go?
Most views default to eight weeks; widen the range filter to see older retained data.
Why “No data” or placeholder charts?
Usually: integration not connected, connected less than ~24 hours ago, or nothing happened in that window for the metric you’re viewing.
Can I export CSV?
Not yet: dashboard only for now.
Integrations & privacy
Do you store our source code?
No long-term copy. We tarball a snapshot for scoring and throw it away when the scan finishes.
What does the GitHub App ask for?
Read-only: repo contents for scans, metadata, PR and review events. No write access.
How do I disconnect something?
Settings → Integrations → Remove. Old data stays; new updates stop.
Account
Security basics?
HTTPS everywhere, encrypted integration tokens, Supabase Auth for login sessions.
Delete my account?
Contact support, or workspace admins can delete the whole workspace under Settings → Workspace → Danger zone.
Still stuck?
Support contact is in your welcome email or admin console.